Grievance Email
Use the subject line: Grievance - Registered Mobile Number.
Customer protection
Grievance
If a customer is not satisfied with a transaction response, balance update, payment status, privacy handling, or service experience, they may raise a formal grievance using the contact details below.
This is first-version MVP content prepared for customer communication. It must be reviewed and updated by the legal, compliance, tax, and operations teams before production launch.
Phone Support
Available during business hours for status updates and basic assistance.
Postal Address
165/169, Bhagwan Bhavan, Dadasaheb Phalke Marg, Mumbai, Maharashtra, 400014
Written complaints may be sent to the company address for formal record.
What to include
Help us investigate
Please include your full name, registered mobile number, transaction type, transaction date, amount, UPI ID, UTR or bank reference ID, and a clear description of the issue.
If you have already contacted support, include the earlier email thread or reference details.
Expected process
Review and response
We will acknowledge grievances through the registered contact details and review them with the relevant operations, payment, technology, or compliance team.
Resolution timelines should be finalized by the legal and operations teams before public launch.