Buy Request Pending Review
After a customer pays through UPI and submits the UTR or bank reference ID, the request remains pending until reviewed by the admin team.
Payments and requests
Refund & Cancellation Policy
This draft policy explains how buy and sell requests are handled while they are pending, approved, rejected, or cancelled on the MVP platform.
This is first-version MVP content prepared for customer communication. It must be reviewed and updated by the legal, compliance, tax, and operations teams before production launch.
Buy Request Approval
After approval, the locked gold quantity is added to the customer gold balance. Confirmation is sent asynchronously through the registered mobile number or support process.
Rejected Buy Requests
If payment cannot be verified, details are incorrect, or the request fails review, the request may be rejected. Any refund process should follow internal reconciliation and banking timelines.
Sell Request Pending Review
Sell requests lock the requested gold quantity and customer sell price for review. Available balance is updated only after the admin team completes the payout and approves the request.
Cancellation
Cancellation may be allowed only while a request is pending and before operational processing begins. Once approved, the transaction is treated as completed.
Incorrect Details
Customers should carefully enter UPI ID, UTR, amount, and transaction details. Incorrect details may delay review, payout, refund, or confirmation.
Timing and Communication
Operational timelines may vary depending on payment verification, banking systems, holidays, audit checks, and manual review workload. Customers should contact support with their registered mobile number and reference ID for status updates.